This is a bit long, but very random. It is a retelling of an event I experienced at work tonight. I work for the man at Wal-Mart (dont hate me...I needed a summer job) as a customer service manager. Below follows a telephone conversation I had with a customer. Her name has been changed to emphasize her guilt. "Hi. Thank you for calling Wal-Mart" "Hi. Whos this?" "My name is Rob. How can I help you?" "Rob, listen. I came in about a week ago, and bought about seven pairs of pants, and three or four pairs of the short pants. Not shorts. You know. The capri-type things." "Ok." "Well, I got home, and was sitting on the toilet when it fell in. I went to get it, but it was gone. I want to return the pants and get my money back." "You want to return the dirty pants?" "No, they're not dirty." "You just said that you dropped them." "No, I dropped the receipt, not the pants." "Oh, in that case, as long as the tags are still on the pants, it wont be a problem. Just bring them on in and we'll give you a giftcard." "I'll get my money back?" "Yeah, as store credit." "But I'll get my money back, right?" "Yeah, as store credit." "Ok. Good. Thank you. You are so helpful. Tell them I'll be there in a week or two." "They don't need to know your name. People return things all the time." "But dont you want to tell them my name?" "Sure. What's your name." "My name is (crazylady) and Im about 5'10'', blue eyes, curly black hair...it looks really nice because I just got back from the stylist." "Ok (crazylady) I'll let them know." "And whats your name?" "Rob." "And what do you look like?" "Uhhh...Im not around much, so you wont be seeing me." "Ok. Tell them I'll be in around 2 weeks." "Ok. Bye." "Bye. So about an hour after that conversation, (crazylady) came into the store and wanted to return the pants and get cash back. Of course, our policy (as any retail store is) is that no receipt=no cash, but store credit. Well, she wouldn't hear anything of it, and was going on about how she needed to return these pants so she could get a recliner because her legs hurt. She even resorted to pulling my name out, claiming I told her she could get cash in exchange for the pants. In the end, she left the store...with the pants still in her hands.