Don

Yes - for both SWR and DirectX, separately and together. I get the same error message, so it must be something else.

Whenever I've tried to run it, there are no other programs - other than XP itself - running that I know of. I haven't installed any anti-virus software; does XP include any that I would need to turn off? How do I do that? And how do I turn off Daemon Tools?

Okay, the only box I have is the one the computer came in - and it doesn't have any specs on it. Do you have another suggestion for where I should look?

Are you certain that it's not a more updated version? (If not, you should be fine on that count.) I'm pretty certain. I found the Direct-X setup file, and checked the version: 4.9.0.904. I don't know how to check to make sure it's the same as what's on the SWR disc. Thanks. The box is not with me right now, so I'll have to check it in a day or two and come back with any information I find.

Okay, I'm seriously stupid about this kind of stuff: I don't even know where to look to find this information. I looked in my Device Manager, clicked on Properties for anything on the list that has "sound," "audio," "video," etc. in the name, but didn't see anything that looked like the name of a device. I looked in the manual that came with the computer, too, but it didn't divulge any info as to what kind of equipment they put in it at the factory. Can you tell me where to look? The version of Direct-X I have is the one that installed from the SWR CD-ROM.

Let me preface this with the disclaimer that while I'm very comfortable in the role of computer user, I know next to nothing about how the things work. Any proposed solution to my problem just might require a little hand-holding. (Sorry.) I just bought a new notebook computer, which came with Vista, which I promptly removed and replaced with XP SP2. I also installed SWR, hoping to be able to play, but when I try to run it I get the following message: "SW Rebellion has encountered a problem and needs to be closed. We are sorry for the inconvenience." I've browsed extensively through the General Discussion thread here, hoping to find some advice that might help me, but to no avail. Based on what I've read, I'm thinking my problem might not be due to software incompatibility, but hardware, but that's about all I've learned (and even it might not be right). Would anyone care to take a stab at why I might be getting this message, and how I might be able to fix the problem? I'll happily share any details about my machine; just tell me what you want to know. Thanks.