Hardware problem

[Mad78]

I need your help guys!!!

As you surely know i have recently bought a new PC. All works fine exept for one thing... NONE OF THE USB PORTS WORK!!! You shall understand that this is rather annoying.

After not finding anything on Google i turn to you guys... Help me, your my only hope.

[Mitth_raw_nuruodo]

Double check to make sure the card is plugged into the motherboard all the way. I had that problem over spring break when trying to connect my grandmother's computer to the internet. Her modem card had come out of its PCI slot. Other than that I don't know what to tell you.

[DarthTex]

Mad78 wrote:

 

... Help me, your my only hope.

 

you're (you are), not your (possessive)

 

Anyway, first make sure the PC is plugged in ... ; OK, forget the obvious stuff. Are these USB ports on a separate card or integrated with the motherboard? Check all wiring connections for proper "seating". Do they register on the System Info as existing? BTW, what OS are you running, XP, Linux, Winders (that's Texan drawl for MS Windows)? Do you have any diagnostic programs you can run? I'm assuming you have non-USB keyboard/mouse and that you can run the PC as you normally would (sans USB), correct assumption on my part? That's all I can think of for now, not that it was much help (but maybe a fresh set of "ideas" might make you think of something ). Good Luck and keep us informed!

[Mad78]

I run Windows XP. The USB ports are on the Motherboard. When i check in the Material window of Windows is locates a Usb controller. When i check it say that they work fine but when ever i plug a usb key or usb mouse in none of them work.

[DarthTofu]

Er, call me a fool for asking you this, but did you instal virus protection software before getting on the internet?

[DarthTex]

The only thing I can think of is somehow the USB ports are not providing (electrical) power to the devices. Is there maybe a bad connection between the power supply and the motherboard? (USB) Devices that have high power requirements usually come with their own power supplies. Is there any way to check on or re-install drivers for the USB controller?

[Mad78]

I don't really know. Does anyone have a link?

[DarthTex]

Have you gone to Microsoft.com and queried their knowledge base? Otherwise in the search bar type "USB problems" and see where that leads you

[Mad78]

Have you gone to Microsoft.com and queried their knowledge base? Otherwise in the search bar type "USB problems" and see where that leads you

Thx i shall try that.

[Guest Scathane]

You could also try reinstalling your drivers...

[DarthTofu]

Have you gone to Microsoft.com and queried their knowledge base? Otherwise in the search bar type "USB problems" and see where that leads you

 

Microsoft tech support... *Shudders*

 

Me: Hello, I have tech support issues. Can someone give me a hand with this.

Telephone: EEEEEEEEEEE! SKREEEEEEEEEECH! DEEDOODEEDOODEET! DAAAAAAAAAAAAA! H-H-Hello.... This is... this is Kabool... Can I... can I help? Yes, help you?

Me: Yes, I need some tech support help. I think my sound card is fried.

Telephone: Mmmmmmmmmmmm....hmmmmmmmm.... Is the, uh, what is the word? v-voooooooooooluuuuuuuuuuuuume turned on?

Me:... click.

 

Microsoft tech support kinda sucks...

[DarthTex]

(*** shakes head in disgust, mumbling ***) ignorant whelp

 

The knowledge base is a database of problems and lists of suggested fixes. There are NO people interactively involved

 

And you are correct, most tech support (especially over the phone) is horrible

[Mad78]

After fiddling about with drivers for a few hours i have finally managed to get 4 out of 6 USB ports to work. Thanks for your help guys.

[Master_Xan]

You have six USB ports? Wow, I'm a little jealous. Anyways, all six of them are integrated with the motherboard? By that I mean no cards or wires at all? I've never seen so many integrated before (though it wouldn't surprise me if they finally started getting smart and did that).

 

I've got two on the back, two on the front... the front two for me require wires. When I initially got the case and put my components in, I discovered the wires were hooked up incorrectly. If after doing drivers and the Microsoft knowledge base you still couldn't get two of them working, check again for any wires (especially if the two that don't work are on the front).

 

Tech support everywhere doesn't stink. Alltel Wireless tech support is pretty good... at least, through the retail phone number they give us employees.

[Mad78]

There are four on a mother board. But with the mother board came this litle device that if you plug it on gives you the status of the motherboard (with 4 little diodes) on the device are two extra usb ports.

[Master_Xan]

Are those the two that don't work, or is it two of the others? If those two don't work, you might check the tech support for whomever manufactures the diagnostic-card-thingy.